Netviewer remote support:
1. Connect your computer to Internet
2. Use this page, click the "Help" button to the right, chose "open/run"
3. Request an ID code from Factum support and enter this code.
4. Wait for the support engineer to connect, and he will guide you remotely.
RMA Request:
Use this form, send this to support@factum.se and we will return within 24hours with an RMA number. Read the instructions in the form.
Lars-Peder Lundgren
Manager Support&Helpdesk
"We put an honor having first-rate support and we are proud to be flexible and adjustable supporting different remote diagnostic solutions, from using VNC, Windows Remote desktop, IP-based KVM solutions, VPN connections and now also Netviewer "one2one" Netviewer is a very easy to use tool, enables remote support with only a Internet connection"
The help is just a click away!
Factum Electronics AB
Universitetsvägen 14
58330 Linköping, Sweden
Phone: +46(0) 13-368600
Fax: +46(0) 13-368601
support@factum
info@factum
